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Event Details
Black Economic Council 2009 Small Business Quality Management Training
September 25, 2009
Airport Hilton Hotel
Oakland, CA
9am - 5pm
Providing quality services and products is critical to the success of all businesses. Increasing the overall quality knowledge of minority businesses by providing awareness and education is a key goal of the BEC Quality Education Program.
Training Outline
Module 1: Quality Basics
Quality of products and services aligned with customer specificatoins
Quality or amount of returns to satisfy stakeholders needs
Quality of working conditions internal to the organization
Measuring Quality
Module 2: Total Quality Management
TQM Framework
TQM Principles
Statistical Process Control
Module 3: ISO 9000 Quality Principles
ISO 9000 Standards & Benefits
ISO 9000 Principles
Module 4: Building a Quality Framework
The Quality Infrastructure
Quality Processes, Procedures & Tools
Quality Culture
Module 5: ISO 9000 Certification
Quality Management System
ISO Certification Requirements
Module 6: Next Steps
Quality Template
Site Visits & Evaluations
When & Where
Airport Hilton Hotel
Oakland,
CA
Friday, September 25, 2009 from 9:00 AM to 5:00 PM (PT)
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Hosted By
Black Economic Council
The Black Economic Council (BEC) is a national 501(c)(3) organization established to provide African Americans an economic platform that facilitates business formation, job creation, access to capital, financial literacy, and equal opportunity for employment in the workforce.
Black Economic Council
484 Lake Park, Suite #338
Oakland, CA 94610